Troubleshoot Premium membership billing or access issues

If your monthly membership payment for YouTube Premium is declined, we'll let you know via electronic mail and so that you tin restore your membership.

Later getting this e-mail:

  • You'll accept 3 days to fix the issue before losing admission to your Premium benefits. During this 3 day menstruum, we will regularly re-attempt to process your monthly payment.

  • If after iii days, we still can't successfully accuse you, your subscription will enter a "Paused" state for 30 days. During this paused state, we'll periodically try to process a payment to restore your membership access, unless you lot cancel your subscription.

If you update your payment info during this fourth dimension, your membership should be automatically restored during our next try to charge your payment method. If you don't desire to wait for the system to retry, you can abolish your subscription and re-sign upwards to gain access correct away.

If you believe yous got charged for a purchase and membership but can't admission your benefits, check out this commodity.

If your payment for a purchase and membership was declined, you lot most likely need to set an issue with your payment method. See our tips for how to fix these issues beneath.

Fix a declined payment

Your monthly membership payment may accept been declined due to an issue with your carte du jour or other form of payment. Once you fix whatsoever payment issues, the system will automatically endeavour to accuse you over again and restore your access to your membership benefits.

Make sure your menu data is upwards to date

Update now

Payments often fail due to an expired credit carte or an wrong billing address. To update this information:

  1. Become to youtube.com/paid_memberships if you're on a computer. If you're in the YouTube mobile app, click on your contour movie and then Paid memberships.
  2. Click the  side by side to the bulletin "Current payment method could not be candy".
  3. Click Update payment method.

We recommend that you check all of your card information to make sure information technology is correct, including the expiration date. The zip code listed for your payment method should as well match the null code of the electric current billing accost of your card.

If your payment method on file can no longer exist used, delight add or cull some other payment method.

Tip: If you don't meet the option to "Update payment method" from the link above, you can likewise update the payment method for your membership from the Google Pay Subscriptions and Services folio.

Submit any requested data

If y'all see an error message requesting that you submit additional information to Google, please follow the instructions to submit those details. For case, you may need to verify your identity on Google Pay earlier being able to purchase using your Google business relationship.

You can also check Google Pay at whatsoever time for alerts or requests to fix account issues.

Check you have enough funds for the purchase

Sometimes a transaction is declined considering of bereft funds. Bank check your account to make sure you have enough to complete the buy.

Contact your bank or card issuer

Your card may have specific restrictions which cause your payment to fail. Contact the bank or company that issued your card to enquire about the transaction and encounter if they know the reason for the decline.

If y'all're outside of the U.South., you will also need to ensure your carte and bank back up international transactions. Depending on your country, you may also need to contact your banking company to qualify your card'southward utilise for online transactions.

Endeavour to pay with a unlike payment method

Update now

You can endeavor switching to another class of payment by following these steps:

  1. Get to youtube.com/paid_memberships if you're on a computer. If you're in the YouTube mobile app, click on your profile pictureand then Paid memberships.
  2. Click the icon side by side to the message "Current payment method could not be processed".
  3. Click Update payment method.
  4. Select a unlike payment method.

Tip: If yous are still having trouble using your payment method to purchase on YouTube, you can consider paying with Google Play balance (if it's available in your country). You lot can observe which countries have Google Play residue available here.

First, add to your Google Play balance and and then select the "Google Play Balance" option as your payment method. You can also read more nigh redeeming your Google play residual.

Fix bug with accessing benefits after being charged

If you've fabricated a purchase but don't have admission to what you bought, information technology's possible the charge is still being processed. You lot also may not have admission if the charge was declined.

Nearly authorization holds and pending transactions

Pending charges on Google Pay or your card argument are authority holds that haven't been processed notwithstanding.

It's possible to see a few pending charges for the aforementioned subscription payment, as each pending charge represents an dominance endeavor. If a charge is "Awaiting" instead of processed, it hasn't been charged to you, and whatsoever unsuccessful card authorization attempts for a payment will drop off from your statements on their ain and won't be billed to you.

How to check a pending charge

  • Check your billing statement or Google Pay. If you lot click into the transaction on Google Pay, yous should see the purchase listed as a "Awaiting" charge rather than completed.
  • Search for an e-mail receipt. If a charge is processed, y'all'll become an e-mail receipt from YouTube.
  • Yous tin as well bank check Google Pay at any fourth dimension for alerts or requests to fix account issues. For example, y'all may need to verify your identity on Google Pay earlier y'all tin can purchase using your Google Business relationship. If there aren't any alerts on Google Pay, this awaiting charge should go through within 1-14 business days, or disappear when the payment is declined. If you're nonetheless seeing a pending charge after this time, get in touch with your payment provider.

How to bank check a declined charge

You can double check the status of your purchase in Google Pay. Google Pay should testify the transaction status equally "Declined". See our tips in the section above for how to fix a declined payment.

If your billing statement is nevertheless showing a "Pending", this accuse should go abroad inside i-14 business days or disappear if information technology's declined. If you're still seeing a pending accuse after this time, get in touch with your payment provider.

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